The evolving business landscape and Mphasis CEO Nitin Rakesh

Mphasis CEO Nitin Rakesh believes it's crucial to keep up with new technologies while ensuring our investments are strategic and focused.

As the business world continues to rapidly evolve, leaders must be agile and innovative, leveraging technology to stay competitive. Nitin Rakesh, CEO and Managing Director of Mphasis — the Bengaluru-based IT company believes that success in today's complex and diverse workplaces requires a combination of technical competence and emotional intelligence, empathy, and cultural competency.

Drawing on his wealth of experience in the IT services industry, Nitin shares exclusive insights on navigating change, driving digital transformation, and achieving sustainable growth. How do you envision your role evolving in the coming years and beyond, especially considering the rapidly changing business landscape?

As the business landscape continues to change at a rapid pace, leaders must adapt quickly to unexpected challenges and leverage technology to drive innovation and competitiveness. Emotional intelligence, empathy, and cultural competency are also essential qualities needed to navigate complex and diverse workplaces.

To support our investments in farming and strategic hunting, we plan to continue investing in growth across our chosen business and technology segments. Companies that resist adapting to these changes and persist in investing in legacy solutions will face challenges in 2023, while those that make targeted investments in the right kind of strategy will continue to see positive outcomes.

As IT leaders, we must continue to innovate and improve our opportunities to stay ahead of the competition. The biggest challenge we anticipate is the need to keep up with new technologies while ensuring that our investments are strategic and targeted. However, we believe that by maintaining our focus on operational efficiency and productivity, we will be able to overcome these challenges and capitalize on the opportunities that come our way.

How is Mphasis leveraging digital transformation to drive business growth and adapt to the changing market?

At Mphasis, we recognize the importance of digital transformation in driving business growth and adapting to the changing market. Our Front2BackTM and Zero Cost Transformation frameworks allow us to play across the tech value chain and deliver an integrated portfolio of consulting, design, development, zero-cost production support, and service operations for better customer experiences, speed, and agility at a reduced cost of ownership.

We have been focusing on areas such as cloud adoption, data engineering, and strategic data assets, as well as areas such as cyber security, customer experience, and support transformation. These areas will be the focus for enterprises in the coming time ahead, and we are well-equipped to facilitate accelerated transformation and support in these domains.

How do you plan to sustain company growth and overcome market challenges in the long term?

At Mphasis, we are taking a purposeful and bold approach to transformation, leveraging our expertise in engineering to drive growth in all areas of our business. Our investments in markets, technology teams, and domains have enabled us to build a strong portfolio of robust industry solutions and a marquee client base, which insulates us from market challenges.

Our "Tribes and Squads" model has helped us scale our ability to service a growing pipeline and close more deals by consistently evolving our solutions through the adoption of new technology trends, tools, and methodologies.

We are focused on delivering value to our clients and adopting new technologies at scale and with speed, which we believe is essential for sustainable long-term growth. In this customized model of ‘Hybrid First,’ we are placing our trust in our teams to be able to discern the best way to deliver on client essentials while balancing their individual needs and remaining true to the organization’s culture of customer-centricity.

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