OnsiteGo - Provides Home Appliance and Digital Product Damage Protection and Extended Warranty Services

The main offering from the company is the OnsiteGo Extended Warranty. Long after the manufacturer's warranty has lapsed, the plan guarantees that customers can continue to maintain their electronic equipment in optimal condition during years two, three, and four of the product's life.

OnsiteGo is an independent provider of after-sales service for digital products and home appliances founded by IIM-B alumnus Kunal Mahipal in 2010. Kunal’s personal experience of receiving sub-par repair services for mobiles and gadgets in India led him to recognize the unmet need for hassle-free and reliable post-purchase services.  

 

He started OnsiteGo as a help for pick and drop services for repairing mobile devices and laptops. The philosophy was simple – to provide a hassle-free service to the customer for repairing his device and thus improving their post-purchase ownership experience. OnsiteGo Extended Warranty is the company’s flagship product.

 

The plan ensures that Customers can maintain their electronic products in top condition even in years 2, 3 & 4 of the life of the product – long after the manufacturer’s warranty has expired. Customers can buy the OnsiteGo Extended Warranty plans from its website, or any of the preferred partners like Croma, or Amazon. in, Flipkart or Snapdeal. Apart from an Extended Warranty, OnsiteGo also has a couple of Damage Protection services for mobile phones, tablets, and laptops. 

 

The Spills and Drops Protection program is designed to ensure that any damage to your phone in the first 12 months of ownership of the phone is taken care of by the company. The company also offers the OnsiteGo Screen Protection program. This program ensures that Customers can get protection for the part of the phone that is the most fragile and has the highest propensity of breaking; at a lesser cost – while retaining the five-star Customer service experience that OnsiteGo seeks to provide.

 

This ensures that products under the warranty and damage protection programs are repaired by the technicians who are best equipped to handle them. Some warranty and damage protection companies in the industry rely upon fine print and terms and conditions to reduce payouts to Customers. The fact that the company doesn’t have a trust deficit with its Customers – they trust them and the company in turn also trusts them – is a key differentiator for OnsiteGo.

 

Kunal believes it is the key to the company’s long-term success and it is what will make them India’s best Customer Service brand. Kunal took great care to ensure that folks who came in as part of the core team had a strong passion for creating a world-class Customer Service company. The most important trait he always looked for was the desire to deliver best-in-class Customer Service.

The DNA of the Company has always been to deliver best-in-class service. Simply because the core team is extremely passionate about Customer Service. He heads Operations and is responsible for ensuring that OnsiteGo’s customers always stay delighted with its service. Sanjeev is the Service Innovations Head and is responsible for ensuring that the repair quality and experience that OnsiteGo provides remain the best in class.

 

Today, OnsiteGo has over 3 million customers in almost every pin code in India who have bought the services. But OnsiteGo claims that it is neither an accidental damage company nor an extended warranty company. It’s a Customer Service company. At OnsiteGo the team is insanely focused on the Customer and the experience they provide.

 

That focus is reflected in their product design – OnsiteGo is the only extended warranty and damage protection company that does not have a fine print for the Customer. OnsiteGo wants to help more and more people in their ownership experience – To that end, the company is expanding the extended warranty and damage protection business and taking it to more and more Customers. 

 

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