How Uncovering Mphasis' excursion towards turning into an extravagant venture

Nitin Rakesh, Overseeing Chief, Mphasis With a laser-sharp spotlight on client centricity, center around 'learning remainder' in workers, and putting resources into more current advancements for development, Mphasis is pulling all stops to be reasonably positioned to take care of all its clients need and develop into a US $10 billion organization in the following 3-5 years.

Nitin Rakesh, Managing Director, Mphasis With a laser-sharp focus on customer centricity, focus on ‘learning quotient’ in employees, and investing in newer technologies for growth, Mphasis is pulling all stops to be suitably placed to cater to its every customer need and grow into a US $10 billion company in the next 3-5 years. Five years ago, when Mphasis took the decision to become a cloud-first, cognitive-first company by embracing new technologies for digital transformation, little did it know the impact that such a move would have on its business during the pandemic.

While the vision behind this decision was to build a future-ready business with a higher focus on customer-centricity, the resulting pivot and foresight helped the company tied over it and unearth new ways to engage and make significant gains. “Newer, emerging technologies were changing the way businesses operate, and we wanted to help our clients reflect the same. We invested in nex-gen technologies with our customer-centric Front2Back digital transformation methodology.

This, along with taking measures to stay close to our clients and adapting to their shifting needs helped us overcome these challenging times and even grow 30% y-o-y across all sectors in FY22,” says Nitin Rakesh, the managing director of Mphasis. With access to a vast talent pool, proximity to clients, improved security, increased scalability, and ease in delivering digital transformation for clients, the company has been able to increase its share of revenues from clients in the UK and Europe to 13% (from 10% three years ago).

Further, in this interview with the Smart CEO, Nitin goes deeper into sharing with us the various ways Mphasis has developed a keen eye on customer centricity, and what the future of digital transformation looks like. Tell us more about the kind of digital transformation technologies Mphasis has adopted, and implemented in its own, and in client businesses. We focused heavily on strategy and execution, leveraging domain expertise alongside the latest technologies to drive client outcomes and digital transformation initiatives.

Aside from this, a few years ago, we started on our digital transformation journey by creating a blueprint to migrate our entire workload to the cloud. Today, we are at par with any of the cloud-born companies in how we consume the latest technologies and services. Given that newer technologies are constantly emerging in these markets, what steps are you taking to upskill your employees to help them stay relevant?

The Geek Quotient initiative is a movement beyond ranks, knowledge, expertise, and even technology, where an employee can enhance their lifelong learning to stay relevant in the company, and for their own personal benefit. We introduced Talent Next, a cognitive automation tool, to foster a learning culture and create a solution-centric mindset for employees. During the year 2020-21, nearly 12,435 employees completed one or more of their training courses on Talent Next.

At least in the tech industry, there is high demand for employees to constantly upgrade themselves because things change very rapidly. I believe that the overall growth environment is really robust for the next three to four years, and beyond the traditional tech spending, there are emerging trends that are pushing the addressable market higher for services companies. Growth of tech services market

I believe that as clients move away from on-premise cloud architecture towards consumption in a service model, the CAPEX will reduce, thus leading to increased spend availability. Another area that is beginning to gain scale and critical mass is that every part of the client organization across the value chain is getting digitized and tech-enabled. - ©JR

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